Even though our products are large and heavy, there is a 14-day right of withdrawal for goods purchased from Palmako’s online shop. The consumer has the right to return the goods within 14 days from the day of delivery of the goods and receive a refund (except for the transport expenses). Only unused goods in their original packaging can be returned. We only take back goods with opened package in the event of detected manufacturing defects that cannot be resolved by mutual agreement.

Please fill in the return form first to return goods. Please include your purchase invoice when returning the goods. Generally, the purchase invoice has been sent to the buyer’s e-mail address. If you have lost your invoice, you can also request a new copy from us.

Should you have any questions about returning a product, please write to pood@palmako.ee or call us on 735 5116 weekdays from 09:00-17:00